Thank you for choosing Masjec Hair.
We Provide top-quality hair products. Please review our refund and exchange policy below:
Refund: We do not offer refunds for any products purchased from our website.
Exchange: WE DO provide the option for exchanges in certain situations, within 24-48 hours after the delivery of your order. Exchange is possible if the product you receive differs significantly from your order or description.
Delivery Timeframe: 1-10 Working Days
Exchange Process: To initiate an exchange, please follow these steps:
- Contact us within 24-48 hours
- Provide clear images and videos illustrating the issue, whether it’s style discrepancies, or mismatched products.
- Our team will thoroughly assess your request and guide you through the exchange process.
Please Note: The company is not liable for miss measurements provided by the customer. Any issues arising from incorrect measurements will not be grounds for exchange.